Managing Conflict and Aggression
1 CPD Point
STA has teamed up with Stand 2, one of the UK’s leading personal safety, conflict management and physical intervention training companies to bring you this Managing Conflict and Aggression CPD.
Programmes
An Introduction to British Sign Language and Sign Supported English
½ CPD Point
This programme has been designed by Paula Parker who is an active member in the deaf community for 15 years. This CPD has been developed to aid and support swimming teachers in making their lessons and the swimming pool environment more inclusive for deaf children or children with communication needs.
Customer Care
1 CPD Point
Covers the importance of customer service for those within the leisure industry as well as best practice customer care skills such as handling complaints and dealing with customers.