Help and Support

Need help with something?

Most of our customer’s queries can be dealt with by using the ‘FAQ’ functionality below. Either enter your query in the search box or navigate to the appropriate FAQ category to find help and support.

  • General FAQs

  • Can I convert my qualifications / certificates to STA from another organisation?

    Yes, you can convert a range of qualifications, certificates and Tutor statuses from other organisations, to STA.

    You will be required to complete an application, provide all neccessary evidence and submit along with the relevant fee.

    Download Application Forms

  • How much do your courses cost?

    Our courses / qualifications are ran by Approved Training Centres (ATCs). In light of this, STA do not deal with the pricing or booking process.

    To find out how much a course will cost, you will be required to find an appropriate course using our dedicated ‘Course Search’ functionality and query this with the ATC.

    Find a Course

    The ‘Course Search’ functionality is updated serveral times a the day. Please do not contact us regarding further available courses as we will not be able to provide any additional results from what is already displayed on the ‘Course Search’.

  • I am looking for a course / qualification

    Our courses / qualifications are ran by Approved Training Centres (ATCs). Safety Training Awards provides a dedicated Course Search’ functionality to help you find a course / qualification near you.

    Find a Course

    The ‘Course Search’ functionality will show all available courses / qualifications. Simply contact the ATC, using the information provided, for further information and to book.

    If you cannot find a course / qualification near you then your next step would be to find an ATC in your area who may be able to provide information on future courses.

    Find an ATC

    The ‘Course Search’ functionality is updated serveral times a the day. Please do not contact us regarding further available courses as we will not be able to provide any additional results from what is already displayed on the ‘Course Search’.

  • I am looking for online learning

    We provide a wide range of online learning programme which can be completed from the comfort of your own home.

    View Online Learning

  • How do I make a complaint?

    We take every care to ensure we are delivering a high standard of service but are aware that there may be occasions that we do not meet both yours and our expectations, in this instance please raise your concerns with us immediately so we can address them, respond positively, and rectify any mistakes made.

    You can find our “Complaints Policy” below for further information on how to make your complaint.

    View Complaints Policy

  • FAQs for Approved Training Centre's

  • Where can I find the registration and resource manual fees?

    All course registration fees (for regulated qualifications, unregulated courses and seminars) are available to view by clicking the button below.

    View Fees

  • How do I make a complaint?

    We take every care to ensure we are delivering a high standard of service but are aware that there may be occasions that we do not meet both yours and our expectations, in this instance please raise your concerns with us immediately so we can address them, respond positively, and rectify any mistakes made.

    You can find our “Complaints Policy” below for further information on how to make your complaint.

    View Complaints Policy

  • FAQs for Learners

  • I cannot find my "STA Membership Number" or "STA Learner Reference"

    Every customer, learner or member associated with STA is allocated either a “STA Membership Number” or “STA Learner Reference”.

    This usually consists of a designation (such as S/ or AM) followed by a series of numbers. An example would be S/123456.

    You can find these numbers either on correspondence from STA, your course / qualification certificates or on course paperwork.

    If you still cannot find this, please contact us.

  • I have not been able to revalidate my qualification due to COVID-19, what can I do?

    Safety Training Awards has received official authorisation from the regulators that a further extension can be applied to qualifications due to expire between 1st January 2021 and 31st May 2021.

    This latest extension, until 31st May 2021, applies to the following STA qualifications:

    • STA Award in Pool Lifeguarding
    • STA Award for Pool Emergency Responder
    • STA Award for Safety Award for Teachers
    • STA Award in Pool Plant Operations
    • STA Award in Basic Life Support and AED
    • STA Award in Basic Life Support and Anaphylaxis

    Anyone needing to apply for the extension, please email qualificationdevelopment@safetytrainingawards.co.uk attaching a copy of your certificate if at all possible.

  • Where can I find my certificate?

    Most course / qualification certificates are available to download via STA Online.

    Login / Register

    If you cannot locate your certificate, or have any issues downloading your certificate, please contact the ‘Approved Training Centre’ who delivered the training in the first instance.

  • Can I convert my qualifications / certificates to STA from another organisation?

    Yes, you can convert a range of qualifications, certificates and Tutor statuses from other organisations, to STA.

    You will be required to complete an application, provide all neccessary evidence and submit along with the relevant fee.

    Download Application Forms

  • How do I make a complaint?

    We take every care to ensure we are delivering a high standard of service but are aware that there may be occasions that we do not meet both yours and our expectations, in this instance please raise your concerns with us immediately so we can address them, respond positively, and rectify any mistakes made.

    You can find our “Complaints Policy” below for further information on how to make your complaint.

    View Complaints Policy

  • What do I do if I don't agree with the outcome of my assessment?

    It is our aim to ensure that all assessment outcomes are fair, consistent, and reliable based on the valid judgements of the assessor using the assessment strategy for the qualification in question. However, occasions may arise where the training provider or learner may wish to question a decision.

    Please view our “Enquiries and Appeals Policy” below for further information.

    View Enquiries and Appeals Policy

  • I would like a hard copy 'physical' certificate

    Hard copy ‘physical’ certificates are charged at £3.00 each. To order, please contact our Head Office on +(44) 01922 645097 with your credit / debit card details to hand.