Help and Support

Need help with something?

Most of our customer’s queries can be dealt with by using the ‘FAQ’ functionality below. Either enter your query in the search box or navigate to the appropriate FAQ category to find help and support.

  • FAQs for Approved Training Centre's
  • What is External Quality Assurance (EQA)?

    The External Quality Assurance process is to provide advice, guidance and support to ATCs who deliver STA regulated qualifications, or who wish to deliver STA regulated qualifications to maintain the quality of assessment and internal quality assurance practice within their centre, and ensure STA requirements are being met consistently.

    External quality assurance monitoring may be conducted via different methods, for example, desk based reviews of the ATC evidence, face to face visits with the EQA, remote meetings with the EQA, and moderations of paperwork.

  • I run a small businesses, which only delivers a small number of courses each year. I'm concerned that the ATC model is geared towards larger businesses and that I may struggle with the model?

    We have designed the ATC model to accommodate the needs and capabilities of business of all sizes, whether they be larger businesses or smaller ones. The ATC model is not aimed specifically at larger businesses, and Safety Training Awards is happy to support those smaller businesses which may require advice or have any concerns about the model.

    As an alternative option, you could also look into the feasibility of teaming up with other businesses to become one larger ATC together, or remain as your own ATC.

  • Does the ATC model cover every element of delivery? For example, disability courses where there are lower numbers of learners qualified in this discipline?
    Yes, everyone who wishes to organise, deliver and assess Safety Training Awards qualifications must apply to become an ATC.
  • What are the benefits of becoming an ATC?

    Becoming an ATC with Safety Training Awards will allow you to implement a robust model of internal and external quality assurance on the qualifications you deliver which will ensure they remain at the highest standards, gaining public confidence in the courses your centre delivers.

  • How strict is Safety Training Awards' approval criteria?

    The approval criteria are linked to the regulatory requirements, condition C2 of the General Conditions of Recognition. Please refer to the ATC manual and ATC agreement for more information.

    To meet the ATC approval criteria, you must have sufficient resources, systems, policies and procedures in place to ensure there is no negative impact on any learner journey.

  • How do you become an IQA?

    You can become an IQA by completing the level 4 award in Internal Quality Assurance of Assessment Processes and Practice or a suitable equivalent through any training provider who offers the qualification. You will also need to have occupational competence in the discipline for which you will be conducting quality assurance activities for.

  • Does Safety Training Awards appoint IQAs, or does the ATC?

    The ATC Centre Co-ordinator is responsible for assigning an IQA to meet the standards set out by STA. STA do not have any involvement with the internal procedures set up in the ATC, this is the responsibility of the ATC Centre Co-ordinator.

    You can use the ‘Search for an IQA’ facility within the resources section of your STA Online account to find IQAs near to you or contact the Centre Management team for assistance.

  • Can I fulfil more than one role within the ATC model, for example be the centre co-ordinator and site contact? Could I also be the accounts contact, and would you require my accountant's details?

    Yes, you can fulfil more than one role as long as the job roles and workloads are managed in accordance with Safety Training Awards approval criteria. For example, the centre co-ordinator can tutor and assess qualifications but is unable to complete internal quality assurance activities on their own delivery and assessment, this must be an independent person.

  • In my area there are only a small number of tutors. If we were to IQA for each other would we be able to assess each other's learners?
    You can be the IQA for another ATC as long as neither of you are tutoring or assessing the course. It is recommended that an additional, independent IQA carries out monitoring activities on occasions if two centres are working together to maintain a level of transparency.
  • Where can I find the registration and resource manual fees?

    All course registration fees (for regulated qualifications, unregulated courses and seminars) are available to view by clicking the button below.

    View Fees

  • How do I make a complaint?

    We take every care to ensure we are delivering a high standard of service but are aware that there may be occasions that we do not meet both yours and our expectations, in this instance please raise your concerns with us immediately so we can address them, respond positively, and rectify any mistakes made.

    If you wish to make a complaint about an STA course you have attended with an STA Approved Training centre (ATC) you must contact the ATC direct and follow their complaints procedures. Once you have exhausted the ATCs complaints procedures, if you remain dissatisfied with the outcome you may follow Safety Training Awards Complaints policy.

    You can find our “Complaints Policy” below for further information on how to make your complaint.

    View Complaints Policy

  • I'm a centre manager delivering the majority of training in-house; would I also have to pay a fee if I tutored for each discipline I hold?

    It is the ATC that will incur the EQA fee. The EQA will look at a variety of disciplines but not necessarily during a visit, as this can also be done remotely.

    There may be a minimum of one annual EQA visit per ATC, depending on the risk rating—if the ATC has a high risk rating due to concerns with delivery and assessment, then additional visits may apply and the ATC may incur additional costs. Please refer to the ATC manual for more information.

  • How often would we have an EQA visit?

    An EQA would visit or meet with the ATC Centre Co-ordinator annually as a minimum. If the ATC has a high-risk rating there may be additional visits / meetings with the EQA, and additional costs will apply.

  • My partner and I are both tutors—can we both work for the same ATC?
    You can both work for the same ATC. However, if there is a potential conflict of interest, you will need to refer to the Conflict of Interest Policy and submit a disclosure form through Synergy along with your ATC agreement.
  • Can an ATC allocate more than one IQA?

    You can have more than one IQA assigned within your ATC. For example, you can have two IQAs who are also tutors, and then swap their roles depending on who is tutoring/assessing the course. This will ensure independence from the delivery and assessment of the qualifications. Standardisation between all IQA’s is highly recommended so they are operating to the same standards.

  • If we are an ATC and I am using an IQA from another ATC for our courses, whose policy do we follow when it comes to IQA activities?
    The IQA would follow the policies that have been implemented by the centre they are completing IQA monitoring activities for. The ATC must ensure they have an IQA agreement in place with the IQA to ensure the centres documentation is kept confidential and all policies and procedures are adhered to. The Centre Co-ordinator must complete a ‘Conflict of Interest Disclosure Form’ via the ATCs Synergy record to declare any perceived or actual conflicts of interest.
  • Is there any benefit to completing the EQA qualification? How can I register to become an EQA for Safety Training Awards?

    Anyone who meets the pre-requisites for the Level 4 EQA qualification can complete this, however that will not allow them to conduct EQA activities within their ATC.

    Safety Training Awards will recruit and assign experienced EQAs to carry out external quality assurance activities within its ATCs.

  • What is Internal Quality Assurance (IQA)?

    Internal Quality Assurance (IQA) quite simply put is a system in place to monitor and evaluate a product and service. For your individual Approved Training Centre (ATC) delivering Safety Training Award’s suite of qualifications this means:

    • The product is the qualification the learner is working towards, for example the STA Level 2 Award in Safety Award for Teachers
    • The service is everything which underpins the product and supports the learner i.e. the whole learning journey from booking through to issue of certificate.

    IQA should identify and recommend measures to help improve the delivery and assessment of the qualification and the service you offer as an ATC. IQA should ensure everything is working well and should help your ATC to become better.

  • Do I have to become an ATC?

    Yes, everyone who wishes to organise, deliver and assess Safety Training Awards qualifications must apply to become an ATC.

  • Can other STA tutors/assessors work for my ATC?

    Yes, they can. If you have not declared this on the ATC agreement initially, then you may register additional Tutors and Assessors under your ATC through the Synergy record, by adding them to your centre staff. Please follow Synergy’s guidance for more information or speak to your Centre Administrator at Safety Training Awards.

    You must issue the ATC Tutor and Assessor Agreement to all STA Tutors and Assessors operating in the ATC, as well as declaring any actual or perceived conflicts of interest, to support the ATC approval criteria. This can be done by completing a ‘Conflict of Interest Disclosure Form’ via the ATCs Synergy homepage.

  • What are the costs to become an ATC?

    There are no costs to become an ATC or any annual fees, but costs will apply for external quality assurance (EQA) activities. The fee for EQA monitoring visits can vary, please refer to the ‘External Quality Assurance Fees’ for more information. The total cost is determined on the risk rating of the centre. For lower risk-rated ATCs, the EQA activity may be conducted remotely via desk-based activities rather than a face to face visit, which may reduce the cost. Higher risk centres may need additional EQA activities so may be subject to additional costs (more information on this can be found in the ATC manual).

  • What are the costs of EQA activities?
    The fee for EQA monitoring visits can vary, please refer to the ‘External Quality Assurance Fees’ for more information. The total cost is determined on the risk rating of the centre. For lower risk-rated ATCs, the EQA activity may be conducted remotely via desk-based activities rather than a face to face visit, which may reduce the cost. Higher risk centres may need additional EQA activities so may be subject to additional costs (more information on this can be found in the ATC manual).
  • What are the responsibilities included as part of being an ATC?

    This list is not exhaustive, here are a few examples:

    • You must meet Safety Training Awards’ approval criteria
    • Meet Safety Training Awards’ requirements to deliver and assess regulated qualifications
    • Provide adequate training facilities and equipment to learners
    • Issue all pre-course information to learners and support them throughout the learner journey
    • Deliver and assess all qualifications in accordance with Safety Training Awards’ qualification specifications and assessment strategies
    • Implement and maintain internal quality assurance activities in line with Safety Training Awards requirements
    • Maintain accurate records to meet Safety Training Awards’ and legislative data retention requirements.
  • I'm the Swimming Development Officer for a local council I have control of multiple leisure centres and deliver courses in each site. Does the council apply for ATC status to cover me in all sites or do I need each site to become an ATC?
    The person who organises the delivery of Safety Training Awards qualifications would apply to become the ATC and venues will be added as sites. In this instance, the council would apply to become an ATC and the centre personnel will be listed within the application.
  • Another tutor and myself are considering partnering; would this then be a business and how would that effect insurance?
    Unfortunately, Safety Training Awards as an awarding organisation is not in a position to provide information and advice about insurance and would advise you to seek professional advice.
  • I'm having difficulty creating policies and procedures to support my application. Where can I get advice with this?

    We have produced guidance for businesses, organisations and tutors in developing the required policies and procedures for the ATC application. Please contact the Centre Management team, who will be happy to provide you with any necessary support.

  • We've submitted our application but there are issues with it which need to be addressed, how do we correct these?
    We will support you throughout the application process to correct any issues as soon as possible. However, you will not be able to organise, deliver and assess Safety Training Awards qualifications until approval has been granted.
  • If I do not have a permanent site and use various locations to deliver courses, what do I put as the site address in my application?
    If you do not have a permanent site address, this information can be uploaded through your Synergy account prior to registering courses. This may take up to two working days to be reflected on your STA Online account when registering courses.
  • How long does the application take to be reviewed and approved once submitted?

    The centre approval process may take up to a maximum of twelve weeks from submission to approval. This is due to the appropriate validation checks being completed to ensure the centre has achieved the approval criteria and will continue to meet the requirements set out by us. As part of the application process the prospective centre will have a pre-approval visit from a member of the Compliance and Assurance Team and the Centre Management Team, the purpose of the visit is to discuss Safety Training Awards requirements and expectations of an ATC.

    We aim to process the application and complete the pre-approval visit in a timely manner, this will be dependant upon the Centre Co-ordinator providing us with the relevant information when requested and working with us to arrange a suitable date and time for the visit to be completed.

  • Does the IQA have to be an STA tutor, or can they be a competent person within the ATC?

    The IQA does not need to be an STA Tutor, however, they must be independent from the delivery and assessment of the regulated course / qualification. The IQA must have any of the following:

    • Hold the level 4 Internal Quality Assurance of Assessment Processes and Practice or a suitable equivalent
    • Hold the STA IQA CPD or a suitable equivalent – It is expected that the requirement to hold the level 4 IQA qualification may become mandatory in the near future
    • Occupational competence, have the end user certificate, or have knowledge or experience in the discipline they are quality assuring.
  • Can I use more than one IQA?
    You can have more than one IQA assigned within your ATC. For example, you can have two IQAs who are also tutors, and then swap their roles depending on who is tutoring/assessing the course. This will ensure independence from the delivery and assessment of the qualifications.
  • Can family members conduct IQA activities for each other within the same ATC?
    IQAs cannot conduct quality assurance activities on a family member as this is a conflict of interest; the IQA must be an independent person.
  • Can IQAs be appointed on the basis that they are currently studying to gain an IQA qualification?
    If you have evidence that you hold the pre-requisites for the Level 4 Award in Internal Quality Assurance of Assessment Processes and Practice qualification and that you are working towards this, please forward this to atc@safetytrainingawards.co.uk and we will review this on a case-by-case basis to make a decision.
  • Are the Centre Management team at Safety Training Awards and external quality assurers the same thing?

    No. The Centre Management team (previously known as the Courses department) provide assistance to ATCs in the organisation, delivery and assessment of Safety Training Awards qualifications, by acting as a point of contact between the ATC and the awarding organisation. Each ATC is assigned a member of the team to act as that point of contact in order to ensure efficiency and continuity of service to the ATC.

    The external quality assurer is an experienced, independent individual who is assigned to the ATC to conduct EQA activities by Safety Training Awards’ Quality Assurance team.

  • Will we receive notice of an EQA visit, or is it based on spot checks?
    Safety Training Awards will assign the EQA and they will contact you to make arrangements prior to any visits being conducted.
  • What about EQA visits for ATCs outside the United Kingdom?
    We will review any ATCs outside of the UK on a case-by-case basis to determine the frequency and method used to carry out EQA monitoring activities.
  • How long will an EQA visit last, given that different qualifications vary in terms of the length of the course?
    The duration of a visit will depend upon what the EQA has planned to see, rather than the length of the course. They will give you notice of the schedule prior to a visit.
  • Would an EQA visit look at courses across all the venues within an organisation, or just the courses at a specific venue?
    An EQA visit would be at one site, but they may choose to do follow-up remote sampling for courses delivered at other sites within the ATC.
  • General FAQs
  • Can I convert my qualifications / certificates to STA from another organisation?

    Yes, you can convert a range of qualifications, certificates and Tutor statuses from other organisations, to STA.

    You will be required to complete an application, provide all neccessary evidence and submit along with the relevant fee.

    Download Application Forms

  • I am looking for a course / qualification

    Our courses / qualifications are ran by Approved Training Centres (ATCs). Safety Training Awards provides a dedicated Course Search’ functionality to help you find a course / qualification near you.

    Find a Course

    The ‘Course Search’ functionality will show all available courses / qualifications. Simply contact the ATC, using the information provided, for further information and to book.

    If you cannot find a course / qualification near you then your next step would be to find an ATC in your area who may be able to provide information on future courses.

    Find an ATC

    The ‘Course Search’ functionality is updated serveral times a the day. We are unable to provide any further results from what is already displayed on the ‘Course Search’.

  • How much do your courses cost?

    Our courses / qualifications are ran by Approved Training Centres (ATCs). In light of this, STA do not deal with the pricing or booking process.

    To find out how much a course will cost, you will be required to find an appropriate course using our dedicated ‘Course Search’ functionality and query this with the ATC.

    Find a Course

    The ‘Course Search’ functionality is updated serveral times a the day. We are unable to provide any further results from what is already displayed on the ‘Course Search’.

  • How do I make a complaint?

    We take every care to ensure we are delivering a high standard of service but are aware that there may be occasions that we do not meet both yours and our expectations, in this instance please raise your concerns with us immediately so we can address them, respond positively, and rectify any mistakes made.

    If you wish to make a complaint about an STA course you have attended with an STA Approved Training centre (ATC) you must contact the ATC direct and follow their complaints procedures. Once you have exhausted the ATCs complaints procedures, if you remain dissatisfied with the outcome you may follow Safety Training Awards Complaints policy.

    You can find our “Complaints Policy” below for further information on how to make your complaint.

    View Complaints Policy

  • I am looking for online learning

    We provide a wide range of online learning programme which can be completed from the comfort of your own home.

    View Online Learning

  • FAQs for Learners
  • Can I convert my qualifications / certificates to STA from another organisation?

    Yes, you can convert a range of qualifications, certificates and Tutor statuses from other organisations, to STA.

    You will be required to complete an application, provide all neccessary evidence and submit along with the relevant fee.

    Download Application Forms

  • Where can I find my certificate?

    Most course / qualification certificates are available to download via STA Online.

    Login / Register

    If you cannot locate your certificate, or have any issues downloading your certificate, please contact the ‘Approved Training Centre’ who delivered the training in the first instance.

  • How do I make a complaint?

    We take every care to ensure we are delivering a high standard of service but are aware that there may be occasions that we do not meet both yours and our expectations, in this instance please raise your concerns with us immediately so we can address them, respond positively, and rectify any mistakes made.

    If you wish to make a complaint about an STA course you have attended with an STA Approved Training centre (ATC) you must contact the ATC direct and follow their complaints procedures. Once you have exhausted the ATCs complaints procedures, if you remain dissatisfied with the outcome you may follow Safety Training Awards Complaints policy.

    You can find our “Complaints Policy” below for further information on how to make your complaint.

    View Complaints Policy

  • I would like a hard copy 'physical' certificate

    Hard copy ‘physical’ certificates are charged at £3.00 each. To order, please contact our Head Office on +(44) 01922 645097 with your credit / debit card details to hand.

  • I cannot find my "STA Membership Number" or "STA Learner Reference"

    Every customer, learner or member associated with STA is allocated either a “STA Membership Number” or “STA Learner Reference”.

    This usually consists of a designation (such as S/ or AM) followed by a series of numbers. An example would be S/123456.

    You can find these numbers either on correspondence from STA, your course / qualification certificates or on course paperwork.

    If you still cannot find this, please contact us.

  • I have not been able to revalidate my qualification due to COVID-19, what can I do?

    Safety Training Awards has received official authorisation from the regulators that a further extension can be applied to qualifications due to expire between 1st January 2021 and 31st May 2021.

    This latest extension, until 31st May 2021, applies to the following STA qualifications:

    • STA Award in Pool Lifeguarding
    • STA Award for Pool Emergency Responder
    • STA Award for Safety Award for Teachers
    • STA Award in Pool Plant Operations
    • STA Award in Basic Life Support and AED
    • STA Award in Basic Life Support and Anaphylaxis

    Anyone needing to apply for the extension, please email qualificationdevelopment@safetytrainingawards.co.uk attaching a copy of your certificate if at all possible.

  • What do I do if I don't agree with the outcome of my assessment?

    It is our aim to ensure that all assessment outcomes are fair, consistent, and reliable based on the valid judgements of the assessor using the assessment strategy for the qualification in question. However, occasions may arise where the training provider or learner may wish to question a decision.

    If you don’t agree with an assessment decision made by an STA Approved Training centre (ATC), initially you must contact the ATC direct and discuss the concerns you may have and follow the ATCs enquiries and appeal procedures. Once you have exhausted the ATCs enquiries and appeals procedures, if you remain dissatisfied with the outcome you may follow Safety Training Awards Enquiries and Appeals Policy.

    Please view our “Enquiries and Appeals Policy” below for further information.

    View Enquiries and Appeals Policy

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